Noit getting IP adress from EE hub

[Memnon]

I have SMART sockets which I'm having difficulty connecting to the EE network.

I am trying to connect to a Compatibility N/W  set to 2.4GHz only

Dealt with manufacturer's support - 

As a test they got me to create a new network by using my mobile phone hotspot. 

When I connect the smart product to my hotspot, it connects instantly, proving device is working.

However, when trying to connect to the EE hub it is not assigning an ip address to the device. Anybody know if there is a firewall setting or any modes I can change on the router to allow the smart device to connect without issues?

[Memnon]

I'll try that tomorrow

The ENERJ support said the fact it connects straight away to the hotspot network, proves to him fault is on extender / hub

[JimM11]

@Memnon You have an EE Pro hub that has a specific chipset in it, there are millions off different items that are wifi wireless controlled and not everything in the world plays nicely with each other, also socket's outside off the home are just that more susceptible outside variables, i took care of all mine with a simple Tp-Link wireless/wired powerline adapter that i located 45' away from the home in the garage, a 2.4Ghz wireless N device, never had an issue, actually has a 5Ghz ssid name on it so when the wife works out in the garden her devices automatically connect and at the 2.4Ghz band she has nothing at all to do.

[Memnon]

I may end up having to put some hardware in but trying to avoid the spend if I can.