Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40778 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74270 Views
  • 7 replies
  • 12 Helpful

Resolved! Contact

How does anyone ever get to contact customer services? Everything is menus that do not help. If you select broadband it is then a range of texts and proposed phone calls that don’t even ring then say there is a missed call when it did t ring! EE is n...

JH822 by Explorer
  • 752 Views
  • 9 replies
  • 4 Helpful

Static IP

hello, im still uncertain when it comes to Static IP adress. Does EE provide me with one if I asked? As I see other broadband providers do. Having a small home server I need access to a static IP, have been with EE for some years now really loved the...

donataz by Investigator
  • 11439 Views
  • 35 replies
  • 22 Helpful

Download speed has dropped!

Just yesterday I had my broadband installed, after waiting 2 weeks with no internet, because one of your engineers decided to only do half the job. My wireless speed to my PC was going up and down, started at around 15mbps, then up to 60 mbps, now it...

JoRDT80 by Explorer
  • 489 Views
  • 6 replies
  • 0 Helpful

FTTP

FTTP is coming to my street. I want to stay with EE, what products are available as my contract runs out next month 

William-T by Investigator
  • 283 Views
  • 7 replies
  • 2 Helpful

Broadband

Hello, how do I know if my broadband is faulty or my router? Thank you 

Zsuz by Visitor
  • 240 Views
  • 1 replies
  • 1 Helpful