Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi All,I'm currently on an EE FTTP 900 connection, but the wifi coverage is poor, my house is solid brick and my current BT discs are dying - does anyone know if I can purchase a smart hub pro 7 and replace my smarthub 6? I'M also waiting for a new p...
Hi, I have an EE SH31B Smart Hub and I'm trying to connect it up to my Asus TUF Gaming AX3000 V2 router. I have set it all up in the same way I have with previous broadband providers, except the WAN light on my router is red - indicating no internet ...
EE took my money, gave me no internet, no help, and no compensation.I became an EE customer less than a month ago, after being pressured into signing up in-store while I was there for a completely different reason. Within this short time, the service...
Folks, are there any outlook to be improving the line speed in Greenock PA16 Finch Rd, Merlin Rd and Mallard Crescent areas. 32Mb/s is all right but it's easy behind the times when you have 2 kids with PCs, consoles and we all watch Netflix and Disne...
I was a BT customer for many years. I was lucky enough to get full fibre 900 Mbit a few years ago, and it's great, but has always been let down by the lacklustre BT SmartHub. So I have been waiting and waiting for the EE Wifi 7 router and it has fi...
We've moved to another Internet provider and would like to keep our old telephone number. I subscribed to a Voip provider and set about trying to transfer our old number, as we're still within the 30-day limit. Apparently, I need a recent bill in ord...
I’m getting maximum amount of sessions reached too all of a sudden, it was working fine I use the EE Voucher WiFi , and now I log in on phone with same password works then my PS5 it says incorrect password?
HelloAnyone else have speed issue with router, I am sick of rebooting every 2 or 3 days. I get 9mbps sometime less. I have reported it dozens of times but never get it sorted. Never once called sky for BB issue in 15 years, dozens of times in one yea...
I’m really hoping someone can help with this, as I’m going round in circles.I have already returned the kit I had, but I keep getting text messages telling me to send it back. I spoke to someone at EE who said I hadn’t returned the “full kit” and tha...
