Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi there, moved from BT500 to EE900 yesterday and plugged the SmartHub Plus in today. For the first few hours saw speeds on my laptop (wifi) of 550Mbps, went out for an hour, came home and its now around 40Mbps. Nothing has changed, everyone out the ...
Hi I left my broadband contract and was told I would receive a refund on my final bill within 10 days this was over 2 weeks ago and I have not received anything ? Can you help
have been on ee broadband since January 2025 (transferring from BT)out the blue 6 months later the smart wifi plus (extender) doesnt work, i keep ending up with a flashing purple!i) used the app and ive hit the wps button and tried pairing it, no joy...
I'm wondering if anyone can shed some light on how to solve this?Since I moved to EE from BT in Match 2025 for my broadband and digital voice, the settings for calling features within the EE app on my phone does not work and never has. I have spoken...
Hi, I'm having the same broadband connection problems too. It's very frustrating as I often work from home and lose connection during online meetings and whilst I am wirking. I miss parts of calls and it's annoying to have to keep logging back in. I ...
Hi, I’m looking for some help, I’ve got two issues so any help would be appreciated!1) cannot activate my gamepass ultimate with my 1.6gb package - I’ll go onto the page, click activate on the add on, brings up the terms and conditions I’ll accept th...
So I’ve just moved into a new build property and the modem is installed in a downstairs cupboard… which means the router is now also in said cupboard. Problem I have with this is the house has three floors so the further up you go the less speed you ...
As the title really, about 3 months ago everyone at the address stopped being able to log in to any apple system, send messages via imessage or updates etc on any apple device. It works fine if I use a VPN, which is a pain. Also works fine on other W...
