Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45755 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89082 Views
  • 11 replies
  • 12 Helpful

WiFi connected devices not showing in device list

Is there a limit to the number of devices the hub will show connected? I have devices that I know are connected (this one for instance) and yet it's ip address does not show in the device listing when logged into the EE smart hub.Is there a way to fo...

pburness by Investigator
  • 1323 Views
  • 8 replies
  • 1 Helpful

BT to EE - Netgear Orbi?

Been moved from BT FullFiber 900 to EE fullfiber 900, I was told no settings would change and there would be no drop in service. im using Netgear Orbi 960’s plugged direct into the  ONT box, everything’s been working fine but at 2am the internet no l...

Absolute Nightmare with both BT and EE broadband

It has been the month from hell for Wi-Fi. I moved house- and was previously with BT. I let them know I would be moving two weeks before the date (29/11) Day of the move- Wi-Fi doesn’t work. I wait a day thinking that because it was a Friday evening ...

Iwmiftw by Visitor
  • 646 Views
  • 1 replies
  • 0 Helpful

Changing from BT ro EE

I must admit to finding this 'forced' change the, most stressful thing since my husbands death!   BT told me nothing would change except the name of the provider. Rubbish... ! Just about everything has changed and not for the better!Not at all easy, ...

susiemac2 by Investigator
  • 601 Views
  • 5 replies
  • 1 Helpful

How do I make a complaint?

I recently migrated from BT broadband to EE and to cut a long story short, they've made a right proper balls-up of it.I initially made the switch online via my BT account, set up the direct debit, job done. Or so I thought.After a few days I had rece...

GfK1 by Investigator
  • 1144 Views
  • 10 replies
  • 1 Helpful

WiFi 7

Hi I just got the EE WiFi 7 I paid outright for it but cannot get it connected I am on hub 6 but it won't connect to the hub I have tried wlan and I have tried wps no luck my network is on fibre with rj11 socket with phone the WiFi 7 just keeps flash...

Fire4 by Investigator
  • 609 Views
  • 6 replies
  • 3 Helpful