Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45744 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89052 Views
  • 11 replies
  • 12 Helpful

More billing questions

As mentioned in previous posts, my shiny, new 150 mps fibre broadband connection went off after 4 days, so EE sent me a 4G hub until it was fixed. I used the 10 mps 4G for 5 days and then returned it after the fibre was reconnected.  They've charged ...

Dennis66 by Established Contributor
  • 712 Views
  • 10 replies
  • 1 Helpful

Billed even though I cancelled in cooling off period

I took out EE broadband by calling you on the morning of 18th Nov, and was told about the 14 day cooling off period as I was moving from BT.  The same day, I saw a better deal with BT so called EE to cancel the order and to issue a complaint that I h...

Davie70 by Visitor
  • 466 Views
  • 1 replies
  • 1 Helpful

Resolved! EE hybrid connect

hi everyone, I was with TalkTalk and their TV box has available HDMI, Ethernet and a plug in Arial socket. Now with EE I’ve been given, the Hybrid connect that only has a Ethernet connection and a screw in arial connection I presume for satellite TV ...

Abba31 by Investigator
  • 655 Views
  • 9 replies
  • 6 Helpful

Address Table - who is connecting to my router?

Found that where dozens of legacy devices connected to my home router. So I deleted all those that had no traffic shown and also had no name. There are two left and I don’t want to upset daughter and husband who are living with us. If I delete them, ...

Resolved! Broadband website page error

I wanted to see EE broadband deals, but every time I log in, I see the error "Sorry, it looks like a technical error."I can't view any available deals. Every page is broken. I would appreciate it if this could be fixed.

Kathgtr by Investigator
  • 835 Views
  • 12 replies
  • 1 Helpful

Engineers didn't turn up.

Was supposed to get broadband set up on the 19th, Engineer contacted me and told me it would be past six pm. Then proceeded to never even bother showing up.There's a 'dubiously free' wifi hotspot nearby but it does jip out every so often which makes ...

Pelontrix by Investigator
  • 580 Views
  • 4 replies
  • 1 Helpful

Fibre installation

Hi,I've been waiting since the 6th December for a fibre installation to be completed. I've spoken to EE but they said i needed to contact openreach. I've tried calling them but the number doesn't accept calls, there is just a message saying if they n...

Gibbo15 by Visitor
  • 344 Views
  • 2 replies
  • 1 Helpful

can i check if someone in block uses my wifi?

a neighbour set up my ring doorbell and had to input my password.  following day i realised that he could my wifi from his flat if he chose to - can i switch router off whilst i am away so no one can use it? 

iris15 by Investigator
  • 971 Views
  • 15 replies
  • 4 Helpful