Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I’ve just swapped from a mobile broadband to actual broadband with EE. I have placed my order and realised that where my annex is I don’t have an access point to the phone line to my landlords property. Does anyone know how I would go about instal...
Hi allJust going to summarise my early findings after receiving the new Smart Hub Pro and Smart WiFi Pro kit today. It’s been an awkward and frustrating journey and I’m sure some user error along the way… But I might now finally be seeing the brillia...
Hi after months of backwards and forwards with sky and replacement sky q boxes.Hi everyone, i think i have finally got to the bottom of my issue.My setup was the new ee hub and 3 ee wifi boosters. Sky q main box hard wired, x3 mini boxes, one of whic...
I recently switched to EE Broadband and now I cannot connect my printer to the hubI've tried resetting the printerI've turned it off and onI've turned the WiFi off and onI've tried WPA2, WPA3-Personal, WPA3I've tried WPS connectI've tried using the C...
Broadband installed on 11th. App downloaded that day. Not managed to pause WiFi or make groups. Just says ‘not available’ Rang customer support. Transferred to 6 different people. No one any idea. One talked me through the app, then told me to click ...
My BT full Fibre account with Fibre to Premises includes a home phone that uses the broadband connection with my previous landline number, if I move to EE broadband it says it will not include my home phone and I will lose the number? Why? that is...
We have about 10 devices usually connected to our router, including a Bluesound powernode speaker set up. We're finding that when someone is on a video call the speakers and/or call cut out. I've checked the hub and it seems all the devices are conne...
when we switched we have been promised multiple different speeds all over 20mb/s. we also got promised a smooth easy transfer from our previous wifi company. since we switched the wifi has not worked at all we have been lucky to even get 10mb/s and t...
So I’ve just had EE broadband installed and I have the EE app. As far as I can tell I have the app connected to my router. How do I connect to the EE/BT WiFi hotspots I come across in public? Do I automatically connect? Do I select the hotspot when I...
Hi, just wondering if anyone has any tips. Our cleaner accidentally turned off the socket for our router and we can't get the broadband to come back on permanently now. We have tried all the steps suggested by EE on the "fix an EE broadband connecti...
