Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 43929 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84868 Views
  • 11 replies
  • 12 Helpful

EE White Smart Router

I am having some wifi issues with my new EE Smart Hub Plus router and have swapped back to using the EE white Smart  router, to see if it too has the same issue.My white EE Smart router is on firmware v0.05.03.03271-EE 28th October 2023. Please can a...

huggons by Established Contributor
  • 530 Views
  • 1 replies
  • 1 Helpful

Smart hub

Hi I have recently decided to go with the 1.6gbs broadband package, I’ve watched a video or 2 on YouTube that says the Ethernet ports are capped at 1gb speed, is this still the case? thank you

Will there be a break in internet cover

Hi - I have a new plan starting on Tuesday 6th (anytime up to 23.59). I haven't plugged in the new box yet as I'm concerned about loss of internet. I'm already with EE but renewed and upgraded plan. My daughter has to submit some important work tomor...

Smart hub plus lights

Got new smart hub plus ready to transfer  from existing EE broadband  to a new contract tomorrow.  Trying to set it up ready but on plugging in and switching  power on there are no lights at all. Does this mean the hub is faulty or does it not light ...

"please enter a valid billing account number"

whenever i try to link my ee broadband with the myee app it tells me "please enter a valid billing account number". i have tried multiple times over and over but it keeps saying the same thing.any suggestions on what to do?

rahmania by Investigator
  • 1321 Views
  • 17 replies
  • 2 Helpful

FTTP Upload speed is 5x slower than copper?

Had this issue with PlusNet and now same here. Been weeks now, support haven't managed to help. Qube engineer blamed openreach, openreach engineer comes by and says it's a profiling thing because line tests fine. But both engineers got same results a...

BTW-TEST-compressed.png
icines by Investigator
  • 900 Views
  • 14 replies
  • 0 Helpful

Extend Wifi Access

Hello, I am trying to find out about how to get a stronger Wi-Fi connection in my house. I live on the ground floor of a three story house with thick stone walls that limit the Wi-Fi signal massively.The EE-Hub router is on the floor above in a separ...