Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
hi have received my smart hub plus and was activated yesterday but on the ee app is not showing any devices that are connected and not showing any parental controls to set up so I can give kids the password how do I fix this ps I am using a iPhone xs...
When BT forced their domestic customers to migrate to EE, I assumed that we would be given the EE broadband KIT ..... now I want to upgrade to a better EE broadband as the bog standard is too weak to run my ring door connection. They mentioned in the...
Ive recently gone from phoneline broadband to fibre. I was on EE before and rarely had any latacy issues when playing games online. Now ive moved to fibre, i seem to be getting the higher speed downloads but the packet loss every few seconds makes p...
Hey folks,why have you delivered a ee WiFi box to me?It would have been lovely to have an email address to send a message to - but is seems like you have complex ways to get in touch. Which is annoying. anyway can you pick it up, happy to give you m...
i have had EE broadband for 2 weeks, the main router is fine i ordered a mini plus box to boost my wifi in other rooms, it was working ok for a few days and no i have a flashing green light.Called EE for them not to able to fix it and they are now se...
Finally the Openreach engineer arrived....... 10 minutes he had fitted and activated the new 2.5Gb ONT and it was working straight away.Worrying part was it wasn't going much faster than my previous BT 900/110 package so really pleased he said he cou...
So I was on WiFi 6 900mb package. I saw on the EE website that I could upgrade to WiFi 7 for an additional £10 per month so I ordered it and the equipment arrived and it is so much betterHowever my monthly bill has arrived and they have charged me a...
I’ve just spoken to EE technical support about setting up IPv6 on my router. Initially, I was told that all EE customers should have IPv6 enabled, but we ended up speculating that it might not be available for G.Fast connections. Unfortunately, the g...
I have Smart Hub Plus and smart wifi plus. My Ring Doorbell will not work on this as it requires to be on a network that only has 2.4 gig wifi. At present I have put in a wireless access point to provide this. But that means an extra bit of equipment...
This is on behalf of my eledrly mother.We changed from BT Broadband to EE Broadband due to the merger in Jan 2024.Recently, 10th July, EE have moved her line to Digital Home Phone and on that day her landline number was changed without her knowledge,...
