Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I was told I’d get up to £300 compensation from EE towards the leaving fee charged by my previous broadband provider. How do I get this compensation? Thanks!
I've just moved to EE's FTTP from Plusnet's FTTC.I'm trying to configure an (internal) ipv4 addess for the new Smart Hub Pkus to an IP address which is not in one of the private IP address ranges. This doesn't seem to be possible (Error message "The ...
I have no internet or landline due to a possible router power issue and or wiring issue to the house. This is the 3rd time in a year it’s happened and last time I was sent an EE Mini-hub 3958-2.4GHz which wasn’t needed but I was told to keep just in ...
We've had a replacement router. Foes anyone know how I change all the WiFi on our devices through the app? I did it initially when we set up but can't remember how. Thank you
Hi, I’m looking for information to confirm, lots of conflicting details!!Can the EE hub be used purely as a modem / bridge mode as wish to use my own ASUS router? Thanks
I currently have full fibre 150mbps at paying £32.99 and EE sim deal unlimited at £10.60 a month. Are there any savings with EE if these two packages are bundled together please?
No Internet all day 25/06/25. In Middlesbrough area. Anyone else having problems ?Can't ring/text helplines as Three mobile is not working properly either = stumped.....
I'm trying to assign a static IP address in my Smart Hub for my Synology NAS.From watching numerous YT videos, it's (apparently!!) good practice to assign one outside the address range pool of the DHCP - and my Smart Hub pool range is .54 to .253 - ...
How do I switch dives off
I understand your concerns. My experience with the transition from BT to EE has been similarly disappointing. And now i am with them until like 2k26
