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Broadband

Darren165
Visitor

‎27-10-2025 12:01 PM

Hi my broadband was supposed to be connected on Friday I received emails and texts from openreach saying you up and running if there's a problem text not working as I've done then nothing and still no broadband, it just says connected without Internet

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎27-10-2025 12:11 PM

What lights are showing on the router?

Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP