Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Anyone else lost broadband and consequently phone?
I had an EE representative at my home on June 26, 2025, recommending that I switch broadband providers from Virgin Media to EE.I explained that I was still contracted with Virgin Media, but the EE representative assured me that this wouldn't be a pro...
hi,just changed from Plusnet to EE and got a new router. I have a cctv camera which connects to the wifi and internet through a wifi extender (it doesn't have a good enough signal to connect direct to the router). It used to work fully through the P...
Just recently upgraded to the new EE super internet. my tv cannot connect to WiFi (shows as disabled) but is working on all other devices. The tv is also brand new, running android OS. it was working but now it’s just stopped connecting - extremely ...
Hi,I had a BT account with broadband and landline and have been moved over to EE but I can’t find any billing information. It states on EE that my account is closed which is referencing when I had a mobile phone contract with them. Can anyone help me...
Can I order a 5G hybrid connect?
Hi all.Not having a signal in an upstairs bedroom we purchased a Smart WiFi plus for 7 pounds a mth which guarantees a signal in all rooms.i am amazed after no signal or download speed, we now have full connection and can stream perfectly.No whirring...
For some reason I can no longer connect to my EE Homehub's website using Chrome. It works fine with Edge but Chrome returns the following: Any ideas?502 Bad Gatewaynginx
Hi all,I'm having a bit of an issue where my speed drops from 900Mbps to around 100-150Mbps on a regular basis.It seems to go back to 700Mbps-900Mbps after a router reboot (sometimes an ONT reboot). But then it drops back down to 100-150Mbps after a ...
Hi there I've just received a bill of 85 pounds today saying ee haven't received their broadband kit when I sent it away months ago i even recieved a 85 pound cheque few months ago so I assumed it was fine and well clearly that's not the case I didn'...
