Need to speak to a human

Rustysyx · ‎26-09-2025

Seriously cannot contact a single human about the fact you’ve sent the wrong hub. Your bots keep running diagnostics and telling me it’s not connected. Like duh…….

tour 150 , app and website yield no results either.

someone needs to contact me soon or I’m switching network as this non - level of customer service is completely ridiculous

[mod edit: added title]

Leanne_T · ‎26-09-2025

Hi there @Rustysyx

Thanks for coming to the community.

I'm sorry we have no account access to contact you to get this looked into for you.

If you can call us as @XRaySpeX has advised, the team will be able to help with the incorrect hub you have been sent, and get this sorted for you.

Leanne.

View solution in original post

XRaySpeX · ‎26-09-2025

@Rustysyx : Try calling CS on the Freephone no. (Opt 1) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎26-09-2025

Hi there @Rustysyx

Thanks for coming to the community.

I'm sorry we have no account access to contact you to get this looked into for you.

If you can call us as @XRaySpeX has advised, the team will be able to help with the incorrect hub you have been sent, and get this sorted for you.

Leanne.