Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Before I was recently migrated from BT to EE I had my BT Hub plugged in to a phone extension socket rather than the master socket (despite the advice not to do this, I was getting average speeds of 44mbps). Once I switched to EE I plugged the new EE ...
My neighbour is a CB radio enthusiast who claims he gets constant interference and poor signal on his radio devise when my internet is on which to be fair is nearly always except when I’m on holiday . He has taken advice from his groups and they say ...
Anyone got a phone number for new customers. I've ordered EE TV & Broadband and it's been a month and they still haven't connected me up on the Broadband, I need to speak to someone as the website is pants!
I had seven years of relative bliss with my BT broadband. After lots of persuasion and the offer of significant discounts I agreed to switch my broadband, landline and TV (previously Sky) at the end of December. Since then we have barely had two cons...
I’m having trouble finding a laser printer that will work with 5G. I have the Smart Hub SH32B, is this dual band? I don’t understand much about the technical stuff, but someone told me that all I need do is enter 2.5ghz (?) when setting up a printerT...
Hello I got hooked up with EE broadband yesterday & i also payed for the WiFi enhancer and I get to stage 3 where it attempts to lower the ping and my internet seems to drop while its attempting to do so, I did this because everytime I’m on my cons...
Competitors to EE much cheaper help please
I recently moved to EE (new hub) from BT.A Belgian store that I use regularly won't now connect in Safari or Chrome. It's giving the 'secure connection' in Safari and the blocked site message in Chrome.I've discovered Web Protect settings here: https...
I have had the smart hub pro since last year now i brought a 10 gig pci card for it and it was working great getting the 1.6 speed all the time now for some reason the speed has went down to under 1 gig as i said the speed was working fine and now it...
Hi all,i’m wondering if anybody can assist me please. I have the EE Smart hub pro router but the app has changed and now says that I have a smart hub plus after deleting and reinstalling the app. I can’t see a way to change the router that I have on ...
