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Restrictions in the app never work properly

andrew0203
Visitor

Can anyone tell me why the restrictions I have on my son’s broadband using devices never work properly. It’s set to go off at 11pm tonight but the devices are offline at the moment. Is it down to the app being unavailable at the moment. I can’t get in to check.

Surely any software provider would arrange their downtime away from peak usage times?

1 REPLY 1
Rach_H
EE Community Support Team

Hi @andrew0203,

Welcome to the Community!

We know how important it is for you to know what is happening with your broadband connections, so I'm sorry to hear this is happening. Are you able to get into your app and view this now?

Rach