Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43906 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84800 Views
  • 11 replies
  • 12 Helpful

Connecting my iPhone to my EE box.

I have an EE box connected to my Panasonic TV that works well with apps like Netflix but I would like to connect it to my iPhone SE. I have Googled it and have been told to add my phone wire to the green port on the back but when I unplug it it turns...

No Broadband after upgrade

I've recently upgrade our broadband to full fibre 500. A technician came and was only able to do half the job beacuse aparently we have a blockage somewhere and he said he called someone else to come and finish the job (but didn't say when they would...

Overpayment

Hi I left EE broadband and my final bill is overpayment. How can I get refund. The customer service twice cut my call off when I ask for refund. 

EE smart router with discs and FTTP

I'm considering upgrading to FTTP. I have been told that the new router for the FTTP is not compatible with the 'white discs' that I am currently using. I need these as we have an old cottage and getting the wifi in some places is impossible.Can the ...

Broadband

Hi everyone, Thinking of leaving for a cheaper deal. I have just checked my area for deals and I can get a way cheaper deal from ee than what I am paying just now. Has anyone ever saw this before or felt with this before. 

Smart Hub Plus - DNS and DHCP

I am considering switching to EE Broadband (Full Fibre 150) but before doing wanted to check the features of the Smart Hub Plus.  I have spoken to EE but "the technical department can't answer your question" so hoping someone here can help.Firstly, I...

Salt11 by Visitor
  • 4138 Views
  • 11 replies
  • 3 Helpful