Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
What seemed a simple request to downgrade from Full Works to Big Sport kicked off with instant "migration to EE" - so whilst understanding the business philosophy of it all no objection.However EE attempted to keep me on Full Works, paying no attenti...
Is it me or is the EE App a work of fiction? Trying to connect WiFi extenders is a dreadful experience. All sorts of flashing lights and pressing WPS buttons. Who did they get to write the firmware?
I've been having issues with my Smart Hub Plus that I cannot find absolutely any information about. This is the second time this has happened. Previously the issue fixed itself, but I have no idea what changed to rectify the problem so I cant recreat...
My broadband has been down since 5.00pm on 22nd August last update was that it would be resolved by 11pm today 26th August - still not resolved - is this standard or should affected customers be compensated ? I live in SK4
What is the policy for a refund if you're without broadband for a certain amount of time?I'm having a problem with my Smart Hub Plus 2, which keeps restarting due to a faulty power adapter. I spoke to EE on Friday, and they said a new one would be se...
Moved from BT to EE was told it would be better because we would have a direct line, but honestly it’s much worse. Signal around the house is terrible. Everything is fuzzy and takes ages to load. Extremely disappointed
Hi want to know why you cannot take my broadband money out of my bank account
I've just updated my router to a TP Link GE800. After some messing around, factory resets etc I finally managed to get an internet connection. The ethernet connections are good. I'm getting a solid 900mbps on my PS5 etc. The only problem is the wifi....
HiWe're only 6 mos into a 24 mo contract but I want to cancel our household broadband entirely.Not moving to a new provider. We just don't need it in the house at all.We have our broadband and mobile contracts with ee. Happy to keep the mobile.How wi...
I recently transitioned from Zen to EE, opting for the EE One plan to consolidate all our services under a single provider. Initially, I retained our Zen-supplied FritzBox router, configured in a MESH network, to preserve the existing complex port f...
