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Broadband

elainegoodwin58
Visitor

‎26-08-2025 08:12 AM

Hi want to know why you cannot take my broadband money out of my bank account

0 Helpful
2 REPLIES 2
Michael_D
EE Community Support Team

‎26-08-2025 10:19 AM

Hi @elainegoodwin58 

Welcome to the community.

We don't have access to your account details here on the community to see what is happening with your payment.

Have you had payments come out by direct debit in the past, or has it recently been set up and not been taken?

Michael

JimM11
Community Hero
Community Hero

‎26-08-2025 10:34 AM

@elainegoodwin58 And if you need, below and more than likely accounts is where you want to go!

Contact Us | Help & Support | EE

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