Cancelling with no new provider

BronaghMcA · ‎26-08-2025

Hi

We're only 6 mos into a 24 mo contract but I want to cancel our household broadband entirely.

Not moving to a new provider. We just don't need it in the house at all.

We have our broadband and mobile contracts with ee. Happy to keep the mobile.

How will this work with contract termination fees? Will they be just as high as if changing provider anyway?

XRaySpeX · ‎26-08-2025

You need to phone CS and give 30 days notice of cancellation if you want to cancel BB at your location entirely. There will be Early Termination Fees covering the remaining 18 months. They would be the same if you migrated to another ISP.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎26-08-2025

You need to phone CS and give 30 days notice of cancellation if you want to cancel BB at your location entirely. There will be Early Termination Fees covering the remaining 18 months. They would be the same if you migrated to another ISP.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

widdowsonben · ‎26-08-2025

Check this website out and it'll explain roughly how it works. Remember if you have any discount on your mobiles linked to you EE broadband (such as EE One) you'll possibly loose these as well.

https://ee.co.uk/help/profile/leaving-ee/early-termination-charges-explained

EE / BTTV user since BT Vision - EE FTTC (Apple TV & Mini's) - Starlink Backup