Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44113 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85352 Views
  • 11 replies
  • 12 Helpful

BT to EE Broadband migration

Placed an order to migrate from BT Broadband and Mobile to EE last night.  The online process failed so had to phone the contact centre to get things sorted out.  The only email I have received is the contract summary, I don’t have anything confirmin...

markt1891 by Investigator
  • 715 Views
  • 5 replies
  • 0 Helpful

EE contact for billing

EE are an utter nightmare avoid them. Migrated from BT 16 June 2024. Have spent every day since on the phone trying to solve one issue after another. They are totally useless. Have two DD and a bank payment.  No idea what for. No confirmation or info...

TTTTTTTT1 by Investigator
  • 396 Views
  • 1 replies
  • 1 Helpful

How do I disable EE WiFi & EE Wifi-X

I was looking for some information regarding 'EE Wifi' & 'EE Wifi-X'.I have 2 lines at my address, 1 EE & the other BT. As soon as my BT service started I opted out of BT Wifi as I didn't need, or want it active. Since having both services (aprox 2 y...

Lucky_AOS by Investigator
  • 5047 Views
  • 8 replies
  • 3 Helpful