Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi EE Phone number
I am considering migrating my FTTP connection to EE. Can someone confirm that the 24 month contract would include a £3 increase in March 2024 and another £3 increase in March 2025, or could the March increase be changed for existing contracts?Does EE...
Help changed to EE broadband from bt through bt and haven’t been sent a new hub. Can’t access the hub now through bt app as account closed but need to be able to control it for parental controls any ideas how I do that?
I am unable to continue paying £36 monthly. This is affecting me financially and my mental health. And the EE network is too slow in my area.What can I do.
would help us all.
I have been trying to link my broadband with my mobile account. I have called customer support 3 times now and each time they tell me that they are taking notes and they will get back to me. i recently changed over from bt broadband to ee and now I ...
Three times on Wednesday I waited 15 min or more before EE picked up the 'phone - then I kept being asked to hold while they went off. This happened twice - 3rd time this guy does the same - keeps asking me more of the same about lowering price - th...
Hi,I am thinking of moving from VM to EE for both Broadband & TV and have some questions I cant seem to find answers for;1. Can I still use a 3rd party router to connect to ONT, as I already have a network setup in house?2. If so, does EE TV work wit...
Hi, i bought EE broadband last month. And i understand my 14 day cooling period was over. However, i just joined EE tv and my EE broadband got re contracted so does that mean i’m in my 14 day cooling period again? I don’t want to leave, i just want t...
Joined Ee 19/1/24 Neither app will work. For EE HOME app..yes turned router off and back on etc.....Ee app. When trying to link broadband to account (I can see my mobile phone section) Constantly showing message to have identity checked..ring 150. H...
