Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
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Overpayment

Hi I left EE broadband and my final bill is overpayment. How can I get refund. The customer service twice cut my call off when I ask for refund. 

EE smart router with discs and FTTP

I'm considering upgrading to FTTP. I have been told that the new router for the FTTP is not compatible with the 'white discs' that I am currently using. I need these as we have an old cottage and getting the wifi in some places is impossible.Can the ...

Broadband

Hi everyone, Thinking of leaving for a cheaper deal. I have just checked my area for deals and I can get a way cheaper deal from ee than what I am paying just now. Has anyone ever saw this before or felt with this before. 

Smart Hub Plus - DNS and DHCP

I am considering switching to EE Broadband (Full Fibre 150) but before doing wanted to check the features of the Smart Hub Plus.  I have spoken to EE but "the technical department can't answer your question" so hoping someone here can help.Firstly, I...

Salt11 by Visitor
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  • 11 replies
  • 3 Helpful

Billing problems

Since changing to fast fiber in December last year I now can't see my bills online and now my broadband has disconnected but no way of knowing what's going on , I got the first 3 months free in a deal then they've took the previous months bills and c...

Samph by Visitor
  • 323 Views
  • 1 replies
  • 0 Helpful