Onetime switch

[Dav1961]

In May I did a onetime switch from Sky to EE following a cold call at the door, as part of the switch I was advised that both the broadband and TV packages would auto switch regrettably only the broadband switched and I've been paying both Sky and EE since. I've attempted to resolve this with EE who were responsible for the switch but have been blocked from speaking to their retention department, has anyone else had his problem? 

[XRaySpeX]

@Dav1961 : The OTS process only covers BB & Landline. You have to do the TV yourself by cancelling it with the losing provider.

[Dav1961]

That's now my understand however  I was sold the idea that it would all be done by EE clearly not the case, both providers contacted neither accepting any responsibility. On contacting EE they simply refused to pass me on to their  retention department when requested nor provide me with a copy of the AOT which they say was sent to SKY at the time even though I'm entitled to my own data. Currently out of pocket to the value of £625.47 worst customer service I've encountered cannot reccomend EE.

Many thanks for the advice. 

[XRaySpeX]

@Dav1961 : You could submit a Subject Access Request (SAR) by using the online GDPR Form. 

[JimM11]

@Dav1961 Do keep an eye on the switch payment from EE taking over the Broadband side for the possible UPTO £300 paid back, the TV side is going to be all your's as neither EE/SKY will deal at all with the issue, unfortunate to say the least!

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