Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43906 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84800 Views
  • 11 replies
  • 12 Helpful

Wi-Fi hotspot

Was a BT customer and have been xfered over to EE for Broadband and Mobile services. I used to be able to pick up EE Wi-Fi hotspots and log in using BT credentials but now the system prevents me from logging in using my EE credentials. Spent hours on...

PARENT CONTROL

We had a new contact with EE because they advertised parent controls and made it sound so great, but in real life I have wasted hours of time on the phone and internet trying so sort this problem. I still have no controls set up and in my opinion EE ...

returning what equipment??????

Hi I have been asked to return a BT smart Hub 2 via an email today, however after a lengthy phone call last week i was told i did not have to return it when transferring to EE from BT.  so do you want it back or not. p.s i currently have, in my posse...

New EE connections

I have been with BT since I moved to this house some 40 years ago. With cost of landline going through the roof (was paying plus £150 every time the bill came in for not much use of the landline), not to mention broadband with Virgin and sky package,...

DannyPan by Visitor
  • 469 Views
  • 1 replies
  • 0 Helpful

Ee smart router bub

Hello there I am having problem pair my smart bub to ee app when you set it up pair using the wsp button now I've tried so many time won't pair I am doing something wrong. BTW just got active to with ee broadband