Need to pay internet bill

[jimmer1976]

I have been trying to pay my bill today but the app and the browser page just tell me there's a problem. Please advise 

[JimM11]

@jimmer1976 Call EE CS and do it over the phone!

[Peter_W · Accepted solution]

Hey @jimmer1976, welcome to the Community 😊

Have you been able to pay successfully via your account in the past?

This could just be a temporary outage, but if you continue to struggle I'd definitely recommend getting in touch with our team like @JimM11 mentioned.

They can help sort the payment for you, and if needs be help investigate how everything is set up with the online account too.

Peter

[Nikkiwhitewhite]

Yeah they were super non flipping helpful

[Leanne_T]

Hi there @Nikkiwhitewhite 

Thanks for coming to the community. 

Can you access the EE app and account online this morning?

You can find ways to pay your bill on our Pay Your Mobile or Broadband Bill page. 

Leanne 🙂