Hi MilkyBT,
The technologies used in the current BT equipment is the same as those used in the New EE equipment that is sent out to all customers that have completed BT to EE regrade. For example, the BT Smart Hub 2 is almost identical to the New EE Smart Hub Plus (or Smart Hub 3), with the exception of rebranding and minor tweaks to get the best service for customers. However, if you continue to notice any faults with your service, you can contact a Guide via 0800 800 150 / 0330 1234 150, and raise a fault with your broadband. The Guide will do their best to help optimise your service during the call, and they may decide to send you a Home Tech Expert (in-home engineer). This engineer will likely be sent via Circet, a third party company that has trained Guides to help you out in-home, and can usually resolve any outstanding faults during the visit. These visits are arranged over a call with a Guide, and will offer appointment times between 8:00 - 10:00, 10:00 - 12:00, 12:00 - 14:00, 14:00 - 16:00, and 16:00 - 18:00.
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