Switching and claiming the disconnection fee from Virgin

[StephenHiley]

I agreed to switch as you agreed to refund the disconnection fee. How do I go about getting a refund?

[Matt_124 · Accepted solution]

https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit 

This will be added as a credit to your EE Broadband Account when it is processed, which you can then ask them to withdraw to your Bank in some instances. It is not intended to offer a cash alternative and is supposed to be a cancellation credit for your EE bills to be taken from, but it can sometimes be done after the credit has been applied if you call Customer Services.

[XRaySpeX]

Not the entire cancellation fee but up to £300.

[StephenHiley]

Thanks but how will they know how much t o add? I have the email from Virgin - do I need to forward that anywhere?

[Debbie_G]

Hi @StephenHiley.

After you have ordered and activated EE Broadband, please email the final bill from your old supplier to the address found in the link @Matt_124  provided above. Ensure your email includes proof of any early termination charges and your EE order number. You can find more information about the offer in the link.

Debbie

[JimM11]

@StephenHiley It states on the bill what the Final overpayment is, YOU have to pay that, clear the balance back so NO monies are owed to VM, then once you get the Final back from VM you are cleared no money is owed, EE give you the credit overspend to clear the account that they see on the bill and that they deem is the correct amount and not exceeding the max off £300!