@Kate662 why not follow the steps in the help pages to find out, and at least get the problem reported so it can be investigated?
Contact us about your broadband and landline
Text EE for a call back
If you need help with your broadband, text HELP to 66033
If you need help with your landline, text PHONE to 66033
Charges may apply at your standard rate.
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
- If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.
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Saturday and Sunday, 8am to 8pm
Call us
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
From your EE mobile
From any other phone
0330 123 1105
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Support for Deaf and hard of hearing customers
Text relay
To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.
To call us through the Relay UK app or from a textphone, dial:
18001 07953 966 150
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If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.
