Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44250 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85710 Views
  • 11 replies
  • 12 Helpful

Trackong a fault

I am a novice but trying hard.!! I have been given a tracking no. to track a fault repair. where do I find the procedure to track my fault? 

Broadband not connecting

I have just had new broadband fitted just over 2 weeks and yet again the WiFi isnt working , I'm getting a little fed up know as I had know issues with my old one  , I'm needing to do some work so Ivw has to put on my hotspot which isn't great , can ...

diddyd69 by Visitor
  • 347 Views
  • 1 replies
  • 0 Helpful

App problems

Anyone else having problems with their app.I been online since 10th May, logging in ok but put my correct details on the manage section and doesnt recognise my details. EE have said they are having issues,but its way too long now and I want to view m...

Vickybb by Explorer
  • 315 Views
  • 2 replies
  • 0 Helpful

Re: direct debit

I have the same experience as Gandalf2 in almost the exact same sad, painful and totally unacceptable way. I left TalkTalk because they were so rubbish, making mistakes and talking ridiculous lengths of time to put right and sadly now in my first 3 m...

Phil213 by Explorer
  • 344 Views
  • 3 replies
  • 0 Helpful

Unable to access WiFi enhancer

Hello I'm having issue my broadband package was upgraded yesterday to fiber 67 full works an the WiFi enhancer option dose not show up anywhere or in my ee WiFi settings so I can't use the option I'm trying to find out why it not showing up 

Jd2001 by Explorer
  • 575 Views
  • 3 replies
  • 0 Helpful

High pitch noise from new router

I had the new Smart Hub Plus installed yesterday and due to building layout had to have it installed in the kitchen area. It all connected up perfectly however it makes a constant, if not frequently intermittent, high pitch noise. I work from home so...

Changed over from BT to EE equipment

Changed from BT to EE equipment wish I never bothered nothing but issues every night when I get home from work the broadband keeps dropping out even the smart hybrid connect doesn't work it just keeps flashing red on the 3 signal lines shows it's con...

Mon25l16 by Explorer
  • 552 Views
  • 2 replies
  • 0 Helpful

EE Hub handing out IPs from 172.16.1.x

Hi,The DHCP of my EE hub is configured to use the IP range 192.168.2.x to lease IPs to devices connected to WIFI. This works for like 80% of the time but there are situations where it starts to lease IPs from the range 17.16.1.x??? Does anyone know w...

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akamal by Investigator
  • 1483 Views
  • 8 replies
  • 6 Helpful

BT to EE

Today EE installed my FTTP, so will EE just take over my existing BT direct? I have not been informed what the procedure is.Steve

Cannot join wifi from macbook Pro 2012

I had a BT Router for years and no issues connecting to my macbook Pro 2012. Either on Wifi or ethernet.Just switched over to EE and with the new router, ethernet does not work and wifi does not connect. Just says an error with no reason. This is on ...

RainCloud by Investigator
  • 1949 Views
  • 36 replies
  • 3 Helpful