Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My go live date is tomorrow (23.04.25) order placed on 01.04.25 and no router. Several phone calls made to EE. 1 person gave me a Royal Mail tracking number and nothing is showing on their website. Someone else has told me that it is being sent today...
We are thrilled to announce that TNT Sports on Sky TV has launched for EE broadband customers. As part of this launch, we are including HD at no extra cost! If you’re an EE Broadband customer with Sky TV, you can now add TNT Sports to your Sky TV thr...
Happy Easter everyone! A couple of weeks ago someone from EE called at my house and told my wife full fibre broadband was coming. Unfortunately I wasn’t available; the chap said he’d come back but he never has…When I check my postcode on the EE site...
I'm trying to share files across my home network with a combination of windows 10/11 computers. I've followed all the setup instructions I can find to do with windows but I'm sill having no joy. Are there any settings on the EE Smart Firewall I need ...
Hi I'm trying to change my frequency to 2.4 as it's at 5 but I need the lower one to connect to my daughters Tonie box please can you help
Hi all, I've been a bt customer for years and currently paying nearly £50 for just 55mb internet... no other services. On my account it offered me a switch over to ee broadband for 900mb internet for the same price, obviously I took up the offer it s...
Hi hi I’m moving from sky to E E but I want to use my own router which is already set up to be used on sky‘s network. What is it? A simple transferred over or do I have to factory reset everything? It’s a Netgear Nighthawk R 3000. Should of said it ...
Can someone please explain to me why my broadband bill has gone upto nearly £40 . There is only me in the house and I don't use a lot . I think this is ridiculous.Sorry, and thankyou.
Hi there,Is it possible to have my partner's name added on to our EE Broadband bill? This is possible with many other utilities but I've been unable to accomplish this with EE Broadband so far. Also is there a way to allow my partner to be able to ac...
I've slightly damaged a phone cable in the garden (the cable is about 1cm in diameter and comes directly from the telegraph pole which is also inside the garden) while trimming the hedge, as a new one was installed following storm eowyn and I didn't ...
