Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
just installed my replacement hub my landline wouldn't configure onto the new Hub and can't set up game Mode as keep getting stuck on the Preparing update step 1 of 3
Hi just had a conversation with ee and starting from next week we can order the 1.6gb package with a tv package see what happens 路
I have been told if I go to help then message us but I do not have that option. When I phone 150 the do not give me an option I need to I am stuck
I moved into my new home in March and went with EE for broadband. Had issues with engineer installing at the beginning which was a put off. Now modem working but only fibre connection in the house is in my daughters bedroom. My living room at other e...
Hi,I'm moving home next month, and I've notified EE of my house moving.The staff told me that I will have a 14-day period to cancel my new contract. I didn't quite get it when I heard it, but now I've realised that after moving I will have a new 24-m...
I just upgraded to the 1620 Mbps package and set up my EE hub but I can't get UPnP or port forwarding to work. I read online that WiFi Enhancer can cause issues, but when I go into the EE app to disable it I just get "We couldn't load WiFi enhancer j...
When will my account and broadband go live and when will will my router arrive
Hello all. I just moved to a new apartment and on getting there, I realised that my broadband cable doesn't fit into the openreach port on the wall. What do I need to do? Although, I haven't been able to locate the box to see if there is anything in ...
Hello, My new EE braodband kit arrived a few days ago. However, we now have plans to shift to a new location. I just got an email asking to return the kit. Should I return it or can they allow me to take the new broadband kit to my new location when ...
Hi there as anyone had a problem with there router mine is currently flashing green when orange light comes one and go again when back to flashing green light
