Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44450 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86163 Views
  • 11 replies
  • 12 Helpful

Faulty Router?

Hi there, since upgrading and receiving the new Wifi 6 Smart Hub Plus we’ve had a few issues and want to know wether it’s a fault with this router as I have tested my connection with a different router and neither of these current things exist. The f...

debus68 by Established Contributor
  • 827 Views
  • 1 replies
  • 0 Helpful

Connected but no internet

Internet connection suddenly dropped. Rebooted and reset the router but still no connection with red light. Any fixes before I contact customer service?

Ed74R by Investigator
  • 294 Views
  • 1 replies
  • 0 Helpful

Download speeds HORRIBLE!!

I just made a post about gaming too but this just annoys me even more they say your meant to get over 700 download speed but when I download anything I am lucky to even hit 70 or 80 not once had it even been close to hitting 100+ EE YOU ARE SCAMMING ...

Voicemails not going to phone handset base

I’ve just switched to a digital landline and voicemails aren’t going to the handset base anymore. If I go into the EE app I can only see an option to change the number of rings before it goes to voicemail.  Does anyone know how I can switch voicemail...

LindaJH by Investigator
  • 1575 Views
  • 18 replies
  • 6 Helpful

Broadband not linked to mobile account

I’m less than 24hours with EE and I’m already thinking of leaving. Why is it so hard to link broadband account to mobile account. This is very disappointing and I thought I was making a good move switch my broadband to EE. I’ve seen that this is a us...

Olaide1 by Visitor
  • 345 Views
  • 0 replies
  • 0 Helpful