@Yerlett , several of us seem to have lost the message us in the app, not sure why and we have reported it.
When you phone customer service just press option 2 and you should get through to one of the guides, who should be able to help.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
