Change package request to BT = EE migration issues

[Profile closed]

What seemed a simple request to downgrade from Full Works to Big Sport kicked off with instant "migration to EE" - so whilst understanding the business philosophy of it all no objection.

However EE attempted to keep me on Full Works, paying no attention at first to my request. Once someone did agree to make the change (or so I thought) just hours later on 21 August I received two invoices, one from BT closing account and one from EE opening a new account - the latter showing an increase to the Broadband price, the same Full Works package but also increased and a new contract date of 21 August 2027. Not what I wanted!

Since then I have been though countless phone calls with promises of help but as of today none so far. All that has happened is that over the weekend, EE have taken away the Full Works package - so now we have no TV! My promised call back today has not happened so where do I go now please? Lifetime using BT and first time of asking EE they have simply failed.

[XRaySpeX]

@Profile closed : When being migrated from BT BB to EE BB while still within min. term you are moved to an EE plan that has at least the same features as you had with BT. You also start a new contract term with EE but do not have to pay exit fees to BT. This means you must maintain the same or higher cost when switching - they are not just going to write off your current contract that you have committed to.

With BT you may have BT Halo, Hybrid Connect etc. You will be given the equivalent features with EE.

[Profile closed]

Thanks for your time.

Yes all that you say is appreciated but the bottom line is "I ordered beans and got peas" - and whilst EE are correcting the order the whole service has actually been stopped since 21 August. Help has arrived this morning; but even then the new service can only be switched on after 2 days.