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EE box won’t show Sky Sports channels despite subscription.

Markleeuk
Visitor

Hi, I have recently (last couple of months) signed up with BT and have the EE box for TV.

I had my existing NowTV subscription migrated into the package. The existing account had Sky Sports and the BT package has Sky Sports.

I can watch Sky Sports via the NowTV app but when searching in the guide it says I need to upgrade my subscription. Has something gone wrong with the integration between my existing NowTV account and the migration to EE?

It’s a pain because my main TV watching is football and I’m out this afternoon and can’t record the game 😢

Any advice on how to resolve? Will I need to call?

Many thanks!

Mark.

1 SOLUTION

Accepted Solutions
DarrenDev
EE Product Expert

Send an email to eetvsupport@ee.co.uk with your account number and Now TV email address, and we can make sure they're linked correctly.

View solution in original post

1 REPLY 1
DarrenDev
EE Product Expert

Send an email to eetvsupport@ee.co.uk with your account number and Now TV email address, and we can make sure they're linked correctly.