What is the policy for a refund if you're without broadband for a certain amount of time?
I'm having a problem with my Smart Hub Plus 2, which keeps restarting due to a faulty power adapter. I spoke to EE on Friday, and they said a new one would be sent out. I appreciate the bank holiday weekend, but as of today, I still haven't received a text confirming it's been dispatched, meaning it won't arrive tomorrow either.
I keep calling EE, and they tell me it's been requested, but it still hasn't arrived or shown any indication that it's on its way.
If it's not sent tomorrow, we're getting close to a week without broadband. They seem quite happy to take my money while I'm without internet for this long. The EE WiFi hotspot is useless; it lasts a few minutes, and then I have to sign in again.
What is the acceptable amount of time to be without internet? I thought it was 48 hours, but they don't seem overly concerned.
