Broadband service

[Sue727]

We have been without broadband since the 9th December, after numerous texts messages to try and report a fault apparently EE are aware of a general fault in my post code area.

 Firstly i had a rest message to say normal service would resume on 23rd December ( great in time for Xmas) , but alas nothing, reported fault again and had a text message to say it would resume on 31st December, but still nothing - today 1st January i have reported a fault (yet again) and message to say normal service on 9th January.  I am really displeased with the service i have received as we also run a business and need reliable broadband.  It's as if they don't care and are trying to blame Open Reach (i thought they were part of the same overall company) . I really hope that i get some kind of compensation as we have two accounts @  £42.99 a month -that's £85 for a service i can't use.

 Very unhappy customer

[XRaySpeX]

1. If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area & when it's estimated it might be fixed.
2. OR is a subsidiary of the BT Group as is the ISPs EE & BT. OR provides the infrastructure service to all ISPs as a subcontractor w/out giving favour to any particular ISPs.

3. ---

   @Sue727 wrote:
   

   I really hope that i get some kind of compensation as we have two accounts @  £42.99 a month -that's £85 for a service i can't use.

   ---

   What, 2 BB a/c's? Are they both down? Do you expect compo for both?
   You should get Automatic compensation for broadband or landline issues calculated from the 1st 2 working days after when you reported it to EE of about £10 / day. You should receive a msg when it is awarded & you'll get it in next bill.