New Broadband 7 hub - orange light (not flashing)

Alchemy1 · ‎31-12-2025

Hello there. I have a new hub and installation date and all is valid and current. The hub and the connections are in the right place and I have switched things on and off and all the suggestions for x amount of times (before anyone says that). The orange light stays on without flashing.
The SMS service has been no help and sending me round in circles. What do I do?

bobpullen · ‎31-12-2025

So to be clear - your installation date has passed/the install completed - correct? A steady orange light is indicative of an authentication problem out on the network so may well need support from the helpdesk 😕

Sorry to ask but have you aslo tried powering the Openreach ONT off for an hour or two as well as rebooting the EE hub?

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XRaySpeX · ‎31-12-2025

Eh, you have an installation date but has it passed & been installed? You won't get a BB connection until then.

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bobpullen · ‎31-12-2025

So to be clear - your installation date has passed/the install completed - correct? A steady orange light is indicative of an authentication problem out on the network so may well need support from the helpdesk 😕

Sorry to ask but have you aslo tried powering the Openreach ONT off for an hour or two as well as rebooting the EE hub?

Alchemy1 · ‎31-12-2025

Cool story Bro

Alchemy1 · ‎31-12-2025

The help desk is telling me the same thing. Thanks tho