Canon Pixma printer will not connect to the router

[Caer_luel]

I bought a TS7750i, and it will not connect to the Smart Hub 6 plus. if I try WPS it just times out, I’ve tried caring directly, and the printer can see the router, but after I enter the password it fails to verify, I have enabled the comparability mode and that has not helped ,

any ideas please ?

[therug1 · Accepted solution]

My Brother laser printer dropped off the WiFi this week.

Printer network diagnostics printout said EE Smart Hub Pro was WPA3 with TKIP / AES encryption but printer would only allow WPA3 with AES encryption.

Changing WiFi security from WPA3-Personal-Transition to WPA3-Personal, in the Smart Hub Pro's management interface allowed the printer to connect.

I wonder if EE pushed a firmware update to the router recently which altered the WiFi settings

[JimM11]

@Caer_luel There is a hidden wps button option as WPA3 does not allow the use off wps connections! Not sure if you can see it app wise, but you will be able to get to it via the web interface!