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£300 switch from sky tv & broadband to ee

segsbury33
Investigator
Investigator

As part of the offer of up to £300 switch  to ee, I've been able to receive early charges for broadband. But now trying for costs of tv package costs from sky, I'm being told its only for broadband switch , is this true ?

32 REPLIES 32
Northerner
EE Community Star
EE Community Star

Hi @segsbury33 

Yes read here: https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

Screenshot_20250825_123452_Chrome.jpg

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
JimM11
Community Hero
Community Hero

@segsbury33 Did you do the Broadband and TV from Sky to Broadband and TV from EE at the same time and o complete package swap, if not then it will be a broadband only deal! Even though sky insist on a 1 Month cancellation it has to be a one stop shop!

TV & broadband from sky to EE.....

I'm being told only covers broadband switching costs, not tv

@segsbury33 Well the table above show's what, so unless EE have changed then you either stand and fight your corner, or cancel the EE TV package and stay with Sky!

I now have to contact the shop , they can’t help me online! 

@segsbury33 Did you buy and order from the shop!

Yes, I did….have contacted the shop & now they are telling me doesn’t cover tv. Now logging a formal complaint for miss selling.  Am now waiting for shop to reply back to me!

@segsbury33 Buying from the shop is WAY different than buying as an online package, YOUR issue is with the shop and the sales team, they will have a EE/BT Manager for the store and a Area manager that is the route you need to go now!

Hi did you resolve this problem? I am experiencing similar issues trying to get the money back from EE.