£300 switch from sky tv & broadband to ee

[segsbury33]

As part of the offer of up to £300 switch  to ee, I've been able to receive early charges for broadband. But now trying for costs of tv package costs from sky, I'm being told its only for broadband switch , is this true ?

[Nat1235]

When the customer service advisor in store tells you they will pay all fees then you believe them. That's what happened to me. I took out to mobile contracts, broadband and tv at the same time. Least they could do is honour what they say!!!

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[JimM11]

@Joannawhittaker Just trying to point out to you how it all goes, the documented info you have from EE side, and that's what a lot off people do NOT understand, they have to square away all the debt from the other ISP, that way EE know it's been done, then you have the period that is waiting so you just don't jump ship again and are tied to EE, as before they do not give THERE margin away willy nilly and hopefully by the end off it all you get back, if it only cost you say £100 to cancel your old provider then that is all you will get back from EE!

[JimM11]

@Joannawhittaker Also buy from the store, then you have to deal with the store, get the store General Manager and raise the complaint to him/her, online complaints for online purchases!