27-09-2025 10:17 AM
Hello. I would like to inform you that I have exact same issue as you describing. Linked BT broadband week ago to EE and since that everything have delay on beginning of loading.. the suddenly all good.. one game that I play regularly when opening inventory item not loading straight away.. youtube black screen for 5 second or 10 then play normal..
speed is normal as advertised. But it feels delayed.. I am on full fibre 500mb
27-09-2025 03:39 PM
Hi @LukY
Welcome to the community.
If you follow the steps on this 'Contact Us To Request Technical Support for Broadband' help page, we'll run some test on your line and our technical support team will be in touch with you for the next steps.
Chris