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Pro FW r3.8.24-R-1531355-PROD-1 issue connecting guest wifi to Apple Devices .

psychobudgie
Investigator
Investigator

‎18-09-2025 06:06 PM

As of the update pushed out over the last 24 hours, none of my Apple devices in the home will connect to the guest Wi-Fi but will connect fine to the main wi-fi. Non Apple devices connect fine to both.  Tried removing and readding the guest wifi, forgetting connections, etc, nothing works. No indication as to the issue on the logs either. They just refuse to connect.

All windows, games consoles and my linux devices connect with no issues to either networks.

Anyone got any ideas?

0 Helpful
14 REPLIES 14
Colesey
Established Contributor
Established Contributor

‎18-09-2025 06:14 PM

Wouldn’t be surprised if they quickly release another FW update. Last update, another update was sent out within a couple days I believe 👍🏼

Full Fibre Gigabit
Smart Hub Pro
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎18-09-2025 07:11 PM

Must be to do with the WiFi Security level. Apples seem to insist on WPA3 while not all routers provide it. I believe the Guest network provides only WPA2 while the main network is WPA3. However if the Guest network can be stepped up to WPA3, do so!  

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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psychobudgie
Investigator
Investigator
In response to XRaySpeX

‎19-09-2025 09:34 AM

In Guest Wi-Fi it says it is set to WPA3-Personal-Transition on the 2.4ghz and 5ghz channels
with the option of adding 6ghz on WPA3-Personal which I have also tried with no success.

As stated it only impact iOS.  Everything else connects to it with no issues and I can't see anything off in the rather limited logs.

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Colesey
Established Contributor
Established Contributor
In response to psychobudgie

‎19-09-2025 09:38 AM

I would test but I’m still on the old firmware…

Full Fibre Gigabit
Smart Hub Pro
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to XRaySpeX

‎19-09-2025 12:01 PM

The Guest network does allow WPA3. Try it!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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psychobudgie
Investigator
Investigator
In response to XRaySpeX

‎19-09-2025 01:06 PM

I have, it doesn't work on iOS devices. They refuse to connect. It worked fine prior to the update.

0 Helpful
tnj
Skilled Contributor
Skilled Contributor
In response to XRaySpeX

‎19-09-2025 10:51 PM

The guest network only runs on the hub, it does not transmit on any of the extenders, even on the latest firmware. A bit of a shortfall in my opinion.

0 Helpful
bobpullen
Star Contributor
Star Contributor
In response to psychobudgie

‎23-09-2025 08:50 AM

@psychobudgie wrote:

I have, it doesn't work on iOS devices. They refuse to connect. It worked fine prior to the update.

What iOS devices and what iOS version are they running? What are the exact symptoms when you try to connect to the Guest WiFi?

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psychobudgie
Investigator
Investigator
In response to bobpullen

‎23-09-2025 08:56 AM - edited ‎23-09-2025 09:33 AM

IpadOS 26 and the latest iOS 26 on iPhone 16 pro, error is 'Unable to join the Network'

No further error and nothing on logs or otherwise. Previous to the Router update neither device had any issues joining the guest network. Both can join the main wifi absolutely fine.

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