Terrible customer service - Home Moves

[Ann628]

What a shocking service.  So 3 months ago I informed the broadband team of my house move. I left it in their professional hands to do the move. Just by chance I was going through my online bank acct and stupid me did not realise they were still billing me for old address as well as new address.  After stopping the DD and speaking with the legacy team nearly 2 weeks ago the refund process still has not been started and now I’ve just been told it can take another 2 weeks for a refund.  Funny how quick they are to suspend accounts if we miss a payment.  Moral of the story. “Don’t believe every thing your told”.  Get it in writing

[XRaySpeX · Accepted solution]

This user discussion forum can have no access to your specific account. You need to raise this with CS.

[JimM11]

@Ann628 And you will need to keep on top off it now, no DD no way to refund it to you, so cheque and further delay's are going to come down that pipeline, you will get the yes it's a credit but sitting in the old account with no where to go!