Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45210 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87914 Views
  • 11 replies
  • 12 Helpful

How do I manage my BT Home Hub since moving to EE?

Hi Everyone,After some basic help.I used to be a BT broadband customer and have recently switched to EE. I need to manage the access list on my BT Home Hub. I've tried to use my old BT credentials and seem to be getting nowhere fast. Any help greatly...

jka1234 by Explorer
  • 2064 Views
  • 5 replies
  • 0 Helpful

EE in breach of contract

I've never had to resort to posting on a public forum to get anywhere with a company before but, after an hour or more on the phone to EE (or is it BT? you get passed around from pillar to post) yesterday, I've got nowhere.This isn't the place to go ...

Ridiculous and inconsistent "offers"

Hi all,We have our broadband and a landline with EE. Our 24-month contract is up at the end of the month and I was sent an email notifying me of this. It stated:- I am on Fibre Plus with Landline, with speeds of 67 mb/s for £35.20 a month (this is co...

finglonger by Valued Contributor
  • 770 Views
  • 6 replies
  • 3 Helpful

Account holder

My dad who I live with has an EE broadband account. I have my own separate contract for phone but am due an upgrade. They said if the broadband was in my name also I would get a better phone deal. Is it possible to have it in my name but still  regis...

Miles32 by Explorer
  • 492 Views
  • 5 replies
  • 0 Helpful

Fibre to Premises package

Hello. I recently switched over from BT to EE using the full fibre package and everything was fine. Openreach came out to my flat and installed something above our door and everyone else's within the flats and tinkering around the box outside our doo...

BigMoab by Investigator
  • 888 Views
  • 7 replies
  • 1 Helpful