Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How do I view my bill? Not sure why I'm finding such a simple task so difficult!
Hi all,Is this normal?.. and if so, why?I had EE Broadband installed today, on 7th. well, I say 'installed' - they just activated it, I plugged the router in Then, after about 20 or so minutes, I got an email and txt saying that my first bill was due...
Help!!!! I've also had a problem accessing my Broadband account via my online account. I've contacted EE more than 5 times to ask them to add my Broadband account so that I can manage it online (or even access my bill. Each time they tell me it will ...
Hi,Just signed up to EE Broadband and TV - switched from VirginGot an confirmation email from Virgin, that they received a message from EE about the Broadband switchover. However, there was no mention of the TV package. Do I have to contact Virgin to...
HiI just connected ee on live chat. Do Ee do a socail tariff. I am over 60 and on a disabilty benefit. The customer service person didn't understand my question A few companies now do this. My isp does it. I am on a very good broadband deal. I am mid...
All.https://ee.co.uk/help/service-statusDoes the above link only work on some devices? Notably, I am unable to check the status of (my mother's) FTTC broadband connection using the above on iOS, Mac OS. Is anyone successfully able to use the Status C...
New to EE. Swapped from BT which worked flawlessly, however I am struggling with issues and wondered if I am alone with this or whether these are common.I have a modern 3 story house with the SmartHub in the front lounge on left of house, with one ex...
Our iOS devices find it difficult to automatically connect to our EE router/modem, even they are set up to do so. this happens almost every time we turn them on. Why?
I had full fibre installed in August 2024 and signed on for 500Mbs contract. It was OK for the first 10 days then the Hub2 I had when I connected with the copper cable, the speed out of the router dropped from 360Mbs down to below 60Mbs. After a lon...
