Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello.I have changed the time setting manually on our landline BT Premium Trio phones but when an incoming call it reverts back to winter time one hour behind. This did not happen when changing to winter time last year, so why now?EE have now got a ...
I recently moved from BT Broadband FTTP to EE Broadband FTTP and EE TV. I did this in store and the services seem to be working fine (I did increase me speed from 500mb to 900mb- I have not seen an increase in speeds)The services were activated on th...
Home phone used to have caller ID when someone from contacts rang name would appear now it just shows calling ?how do I get it back
Hi there,I was transferred from BT broadband earlier this year when renewing multiple mobile contracts (wife and children).This was all very efficiently done in one telephone transaction, from which I received new sims / phones and smart hub etc shor...
I moved from EE on 18 March and received a message that I "may" be sent bag to return my EE router/hub. So far no bag has arrived, and the Community Link to EE Returns does not work. The chat line doesn't seem to be working, and I'm not inclined to s...
Hi,Currently a fairly content BT Fibre 2 customer (FTTC) - I'm happy apart from the price, now we're out of contract.I've been discussing a renewal with BT and they seem to be forcing people onto EE, by making the BT packages a higher price.I was quo...
Hi, my hub has been flashing purple since yesterday. I have tried different leads and reset it however it still flashes purple. What can be the cause?
Has anyone else had as many broken promises. Since being transferred by BT to EE in January on a promise of "better broadband speeds at a lower cost and with better service" I have had nothing other than broken promises. At the beginning I was put ...
Hi all,I switched from Virgin Media to EE landline and broadband in December but since then i can no longer receive incoming calls - states on a mobile that number is invalid. Called BT/EE several times. New phone purchased, 2 x engineers out and an ...
Hi moving from BT to EE, I am out of contract with BT but still paying monthly for broadband and digital voice. Will these both be cancelled automatically by BT, or do I need to do something?
