Broadband & Landline

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

Something missing

I am beginning to wonder if I have made the right choice in switching to EE, I am not even switched on and already it is a cluster.... of problems.My package arrived today and it looks like a smaller box is missing, no idea what it is. I have tried ...

EE Full Fibre blocking all VPNS

I wish i never switched ISP because my contract was nearly up, you can't use any personal expensive VPNS with EE outright disconnecting you and blocking connection to your device, when i called EE technical support i explained am having issues connec...

Direct debit

How do I set up a new direct debit for my new account

Resolved! Blocked from using data

Was using my internet as normal, then suddenly things started to stop working.Restarted my wireless router and now cannot connect to anything on the internet and getting this message appear.I'm on an unlimited data plan with everything paid up on tim...

Wifi

Been experiencing issues with WiFi it keep connecting and then disconnected me I have tried all basic fixes restarting WiFi and all that have been tried

Resolved! Broadband - recent house fire

We have been a victim of a house fire, where we are no longer able to reside at the property for up to a 6 month period.What are our options in terms of not getting charged for a broadband service that we will not be using?Anyone with advice please?...