Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Our full fibre broadband comes to our house via a telegraph pole and overhead wire. This wire is hanging low, and I believe needs adjusting.If I call the contact number a line check is done and I'm dumped. If I respond to the auto-generated text as...
Hi,I have a Smart Hub Plus on the way to replace one I've already got (attempting to fix a digital phone problem).How do I preserve the settings from one Hub to the other, both in terms of the WAN, LAN and Wi-Fi set up (including the extender disks) ...
Calls to 0330 123 1150 are free, so why have I been charged for a 16 second call?
Anyone know if you can connect the Smart WiFi Plus Device's to the Pro Hub?
We're with BT at the ripoff price of £50 per month. EE advertise clearly on TV, and on their website, you can switch, they'll pay the termination up tp £300, at £25.99.I signed up, only to find they send us back to BT and offer a 2 year contract stil...
Hi i am an EE broadband customer from October and I am looking to get a vr headset can this he added to my broadband account?
I understand that my old BT smart hub 2 can be used as a WiFi extender (I am now using EE hub) by using the admin settings to change my old hub to repeating mode? however I am struggling as to how I can access the admin for the old hub as I can only ...
Has anyone had geo filter working lately use to work perfectly now can never get it to work shows servers but doesn't connect to them then they disappear and it always says I've lost connection to smart hub pro any ideas tryed everything
Hi, We've recently just got an EE smart hub with the EE smart wifi Plus. I seem to have correctly set the wifi plus up (It now has an aqua light showing) Yet when I plug it into my computer via ethernet it doesn't show up as a device nor does it supp...
How do I get my account number
