Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Since yesterday (09/04/2025) afternoon I have been experiencing problems with connection to websites over EE Broadband. I keep getting DNS errors. Sites that have been trying to connect to at the time include BBC News & iplayer, Channel4 streaming. A...
I switched my broadband from BT to EE beginning of January and for 2 months could not view any of my broadband account, billing or wifi controls through my EE ID, although my mobile shows fine. After 2 months and numerous calls and complaints it was...
When you set up parental controls you specify a device (or devices) in a group then apply a schedule to that group for when access should be allowed or disallowed according to a time "window".This seems fine until you realise that the underlying mech...
Hello. I have a hub that is connected by landlines. It has been flashing green for a good few hours now. I have restarted the hub a few times and pressed the reset button. The green light comes on, flashes a few times then goes off. It then keeps go...
I have 2 smart wifi pro extenders connected. Both paired via the app. When i look at devices connected to the Smart Hub, I have an Extender connected under the Networking tag.Should I have 2 showing? And if so what should I do?Thanks
Hi i was a customer of BT and have moved to EE. I have broadband only fibre and first 3 months are free. I only moved to EE because i was out of contract and BT were charging me a lot more than a contract. I wasnt unhappy with BT service internet ha...
I have an EE hub and use it with a Brostrend extender. Devices on the other extender work fine but I can’t see them in the list of devices on the management interface of the router. I would like to see them so that I can get DHCP on the router assig...
I have just been moved to an EE package from BT and the price has obviously gone up too. I was told that the new wifi box was going to be just amazing by the person on the phone, so why am I paying £7 extra a month for the hybrid box? I work from hom...
I've just started using the new EE Smart Pro Hub and Wi-Fi 7 service. Wi-Fi is working fine in most of the house but I have an office on the other side of the property that has always been a blackspot. Previously I've used an ethernet cable around th...
