Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 45407 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88351 Views
  • 11 replies
  • 12 Helpful

Full Fibre Gigabit WiFi doesn't reach the next room?

So this may be a silly question, but I am on the Full FIbre Gigabit plan with EE (900 Mbps) and the router is in my "gaming room". For whatever reason every time I turn on my computer to play a game my wife can't watch anything on our TV, 'cause the ...

Inq by Explorer
  • 1185 Views
  • 5 replies
  • 0 Helpful

No transfer

Customer of BT and now supposedly transferred to EE, but still not happened. I was told I would be transferred on Monday, its now the end of Tuesday and it still hasn't happened. Logging into my accounts just tell me I can't do anything as they need ...

yuba by Explorer
  • 372 Views
  • 2 replies
  • 0 Helpful

My first bill has extra charges

Recently, I had new broadband connection to my home. The employee of EE said you no need to pay delivery fee and any installation fee but now, my bill has generated and they didn't waived off. 

EE Broadband Order Failure

Hello,I would like to share an experience I had.I ordered EE broadband 2 weeks ago online, but no confirmation Email, no communication whatsoever. I received a txt message last week from EE saying "thank you for your order, we will be back in touch w...

stoms1 by Visitor
  • 395 Views
  • 0 replies
  • 0 Helpful