Wifi controls not available in EE App.

[mjn73]

I recently renewed my BT broadband deal and switched to EE. Unfortunately whilst I was perfectly able to utilise Parental Controls in the BT App the EE App just doesn't work, when I select Wifi Controls it simply gives me a message 'We can't load this information'.

At present not capability to control Wifi access, I have raised a complaint but may as well have complained to my dog to be honest. No communication or updates. I did speak to helpdesk but they stated its a known issue that they are looking to fix.

With all of the technical expertise available to BT/EE I'm very surprised that it is not fixed, I can only assume that they are not prioritising doing so. Pretty appalling really, customer service very poor.

[Tuesday0802]

I'm having same problem got changed to ee from BT and can't access WiFi controls on ee app was told it would be sorted soon but nothing so still have bt hub and can't control devices from any other way not impressed as have kids and can't switch there Internet off or control websites they can veiw 😡

[Mark813]

im the same my 14 year old is taking full advantage of it all i wanna do is time control there devices 

[qucharsky]

Multiple sources were told by agents including me that an official fix is due to be rolled out on 25th let’s hope this works otherwise there will be violence 😹

[RhyanTara]

still no fix then?

[qucharsky]

Nope not for me at least. Seen some posts about people being told 31st now or even April I don’t follow anymore lost all faith in their capability to fix this issue. Apparently there is a firmware update for the hub but that also didn’t come to my hub yet.

[RhyanTara]

Our hub is brand new. Arrived two days ago...

[qucharsky]

It’s really difficult to follow all the posts from different people but literally just read someone was told a fix is due on 2nd of April - I don’t know if that’s for this person only or everyone but that’s the best info I could find. The Hub might be new but it might be updated overnight with new firmware although this should not change anything regarding the app issue.

[Mark813]

No still no fix im looking at trying to get out of my contract

[qucharsky]

People had varying levels of success with this but I was allowed to leave penalty free and had this in an email to make sure I have proof of this. Worth making an official complaint and asking for this - I guess it will depend on the advisor/ their manager if they will agree and if they don’t to go to ombudsman but some already did and lost as ombudsman rejected their claim. So it’s a lottery sadly 😞 Good luck anyway!