Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I moved over to BT nearly 3 years ago for my Broadband. I made sure that the Antovirus - then Norton - was activated.However, when BT customers were moved to EE, it seems, that in my case, maybe yours too, the Antivirus was not transferred to the a...
Could anyone let me know what is the maximum speed between the two Pro devices over WIFI?Turns out the built in cable I was using to the office was a BT CW1308, which I can get up to 1 GBPS out of with Smart Hub Plus. However the Pro Router will only...
*****should be easy - plug-in/play, right ? *****Just got switched from BT to EE. Did have black discs providing coverage to the whole house, with the hub2 router. EE supplied equipment—> hub/router: SH13B & Smart WiFi: SW10AProblem: cannot get the s...
I’m having some issues with my new WiFi Pro.I set it up yesterday, and it worked fine, but the EE app said that it was not able to connect and the app still displayed that it wasn’t connected - Although it was connected and worked (I had the WiFi Pro...
Like many long term BT customers I recently switched to EE TV and broadband. I expected something better, or at least similar. However, my broadband service has deteriorated massively to the point where I am regularly unable to stream music and my TV...
Hi all, I have seen this query a few times in different ways but nothing has helped.Basically, my laptop (running windows 11) has previously been connected to my EE WiFi, but the last few days it has refused to connect and won't even recognise that m...
We were connected Friday and already we have been billed is that usual?
I signed up to have BB on 11/10. I was told it would be installed in my new place as I was moving on 5/11. Since then 2 of my orders have been cancelled for a reason EE can't even tell me, mind you I work from home and in urgent need of BB. My 3 orde...
Having been sold full fibre and persuaded to move landline to digital at the the first test EE are found wanting. BT landline on copper work in power cuts, BT broadband worked when power came back. We have no broadband, EE support is closed during on...
