Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
A day before I was supposed to complete on a house sale our buyer pulled out. So our move from Cheshire to Wales didn't happen.I had previously arranged broadband and new kit was being sent to the house in Wales (a rental house). Obviously, I was not...
I just transferred from being a BT customer to EE.I've incurred numerous problems, one of them being unable to use my Wi-Fi controls within the App.So, the question: " How many of us still cannot use their Wi-Fi controls within the app?"If you respon...
Got behind in payment. Once realised I paid. This was 2 weeks ago. Today I wake up to find my broadband cut off. I've called and the system is rubbish, I can't get through to anyone. It says broadband suspended because I need to pay - press to pay an...
I’ve just been sent an EE mini hub because our internet connection keeps cutting out and the ‘all rounder’ contract has a connection guarantee. I asked the advisor if I needed to return this at any point when I phoned them to complain about the servi...
Would anyone be able to confirm please if it’s possible to remotely restart a router via the EE app on EE broadband?I am still on BT and this is a feature I greatly value in the BT app when I’m away from home. On the assumption that I get moved over...
Hi All, i am trying to order 1.6 Gbps line The order goes through ok at the beginningA ,bit of the back story first, I have 2 ONTs at my property, one was EE 900, but has just been canceled, to try to reorder the 1.6 on this lineThe other ONT is with...
Hi to anyone that needs to see this. So I’ve had issues with Nat Type since I switched from BT to EE in store. Staying at moderate and even going to strict one This issue I found was that the EE hub doesn’t have a great deal of plug and play features...
I've recently changed from BT hub (which worked fine) to EE hub and now have problems with security cameras. Specifically with a Panasonic Home Network security system. I've tried to connect under UPnP which is switched on in the EE hub, though the...
Hi all, Just posting this as it might help someone in the same position as I was. Migrated from Sky to EE full fibre and noticed my ping times were higher with EE. Managed to sort it by turning off the Auto DNS servers in the IPV4 configuration tab o...
