Blocked Access to MoneySavingExpert Forum via Home Broadband

[Hellboy80]

Hi,

I’m having an ongoing issue accessing the MoneySavingExpert (MSE) forum when using my home broadband.

I can browse the forum, but every time I try to log in or register, I get stuck on a “Just a moment...” Cloudflare screen. It never progresses past that point, and I’m unable to complete login or registration.

This issue happens on:

• Desktop browser

• My personal mobile (on Wi-Fi)

• My work phone (on Wi-Fi)

However, if I switch to mobile data, everything works fine — I can log in, register, and browse without issue. So the problem seems to be specific to my home connection.

What I’ve tried:

• Multiple browsers (Chrome, Firefox, Edge)

• Incognito/private browsing

• Clearing cookies and cache

• Disabling extensions (including ad blockers and script blockers)

• Changing DNS to Google (8.8.8.8) and Cloudflare (1.1.1.1)

The issue persists across all of these.

Could you please check if:

• There’s an issue with how my current IP address is being routed or handled with Cloudflare-protected sites?

• A dynamic IP refresh is possible in case mine is stuck in some form of rate-limit or verification loop?

Thanks in advance — any help would be appreciated.

[Northerner]

Hi @Hellboy80 

Are you using a VPN.

What are your content settings.

Thanks 

[Hellboy80]

No VPN in use. And what do you mean by content settings?

[Mustrum]

@Hellboy80   this is not customer services, no one has account access or can check or change any of your settings.

You can try and change your IP address by switching your router off, ideally leave for 30 mins or overnight if possible.

The fact you can browse MSE but not log in could indicate a setting or program -  VPN or internet security or Cyber Security or other program or app you have running.

You can contact CS:

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Support for Deaf and hard of hearing customers

Text relay

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

Sign language services

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

Connect to a BSL interpreter

[XRaySpeX]

I had no problem registering there just now over EE BB.