Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stuck with an open broadband order

Profile closed
Not applicable

‎01-07-2025 09:15 PM

Can anyone help I ordered EE HBB two weeks ago but cancelled it the following day as I had to change the engineer date however it's still showing as an open order on the app and will not let me place a new order as it already thinks I have HBB. I've called up a few times and been advised the open order would be closed down in two days but it hasn't happened 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎01-07-2025 09:29 PM

A Close Order can take some time to clear.

Why on earth did you cancel your BB order just cuz the eng date did not suit you? You could have just called CS to reschedule it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful