Replacement Smart Hub Plus as old one when faulty

[UkzVortex98]

just installed my replacement hub my landline wouldn't configure onto the new Hub and can't set up game Mode as keep getting stuck on the Preparing update step 1 of 3  

[Hex93]

I have the exact same issue. Did you ever manage to fix it? I see EE seems unbothered based on the lack of responses

[XRaySpeX]

@Hex93 : You can't go by that! It's not EE that would be responding here but only some of its users.

[Hex93]

That's a good point, fair enough, though I wish they didn't charge me to call them for help else I would do. It does seem to be a recurring issue though as I've found many posts saying the same even a year ago with no solutions. 

Very unclear if the problem is even fixable.

[XRaySpeX]

@Hex93 : Try calling CS on the Freephone no. in my sig.

[JimM11]

@Hex93 You may find that the original poster will also not respond to you!

[Hex93]

Fixed it!! Reset my router later in the day and that did the trick.