Broadband down for 2nd time in 6 weeks, last time for 2+ weeks

[Mustrum]

@ewansanderson60   alas broadband is 100 percent reliable and it does go down. But you could follow the steps in the Help pages, and although lines are closed now call CS in the morning if the texting option does not help.

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Closed now

Our lines are currently closed.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Support for Deaf and hard of hearing customers

Closed now

Our lines are currently closed.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

[XRaySpeX]

@ewansanderson60 : Have you reported the fault to EE? That's the only way you'll get it fixed, not by posting on this user discussion forum.