Good morning all,
So I recently organised a switch from Virgin to EE. Openreach engineer came Tuesday (8th) to install my line but couldn’t complete the installation because the duct feeding my house was blocked.
So I called EE and asked what would happen as I didn’t want Virgin to cut me off. They said the switch wouldn’t complete until the order was closed and this wouldn’t happen until Openreach completed the installation (they have to dig up some pavement to clear the blockage).
Fast forward to this morning (12th) and I get an email from EE saying my service is live. It most certainly is not as Openreach have not been back yet to complete the work. Only problem is now my switch looks “complete” and Virgin have cut me off. So now no internet at all…
Not great. I phoned EE this morning and they apologised and are sending me some 4G box in the interim. Fine. But he also said I’ll be billed as normal and I have to call up and ask them to wave it? I don’t have any service though!? Also am I going to get any compensation now? Because EE’s systems say I have a connection, but clearly I don’t.
I don’t get how the switch could have been completed and the order closed even before Openreach have installed the line?
Bit of a mess really…
