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Unable to link device to EE ID

PaulR24
Investigator
Investigator

‎02-03-2025 10:41 AM

I have tried unsuccessfully on more than one occasion to link my broadband to my EE ID.

I have spoken to EE agents about this on probably half a dozen occasions. Each time we go through the details and I am assured that all should work now. I 'm told to wait 7 days and then try linking. My latest attempt (this morning) came back with the same message..

we're having trouble linking your products 

Has anyone else encountered this product and successfully resolved it? If so how did you do it. Please let me know. Thanks

 

 

 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎02-03-2025 10:43 AM

Have you got your BB a/c no. so as to link it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
PaulR24
Investigator
Investigator
In response to XRaySpeX

‎02-03-2025 01:03 PM

Thank you for your reply.

Yes, I know my BB account number.

I have rang EE on a number of occasions and gone thru' all the choices that you have mentioned. However, not the number you have noted but 0330 123 1105 that gives all the same options. Maybe your number is worth a try but getting a little fed up with it all. Thanks again.

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to PaulR24

‎02-03-2025 02:06 PM

Most of the landline contact nos. lead to the same thing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Aallro
Visitor

‎12-04-2025 02:58 PM

Yes, same here. This has been happening for almost a year now and still not able to link and have also spoken to agents several times. 
I have decided to leave EE as it’s incredibly frustrating!

0 Helpful
PaulR24
Investigator
Investigator
In response to Aallro

‎12-04-2025 03:37 PM

Sorry to hear of your problem. This is exactly the same problem that I am having. I have spoken to a number of agents, all generally helpful but no solution at the end of it all. Like you a move to another provider might be the answer but only if there is no penalty to do so. 

0 Helpful