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FTTP Install too low

SB2727
Visitor

We had FTTP installed when we moved in but the cable crosses the driveway and is worryingly low, restricting access for some delivery vehicles. The installer only had a ladder with him so the fibre only reaches the house part way up the property. Who do I contact to get this reinstalled higher up on the house?

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

Post pix!

You need to contact EE CS to get it looked at.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP