EE have arranged for an Openreach engineer to attend, is this actually needed?

[the_chiselers]

Hi there,

I've switched over to EE Fibre 67, from their 5G mobile home broadband. They have arranged for an Openreach engineer to come out to my property next Friday, to do some kind of installation. The thing is, I live in a block of flats, and we can't get full fibre/FTTP here, it's just the 67-70Mbps capped broadband, it's fibre to the exchange, then copper to my flat.

I've had similar broadband packages in the past with TalkTalk and Sky, at the same address, but they didn't need anyone to come out to the property, they just sent the router to me, I plugged it into the phone line in my flat, and it was all working fine.

So I just don't understand the need for an engineer to come out and 'install' anything, as far as I'm aware, there's nothing to install here. The router should be arriving on Monday, can I just plug it in myself when it arrives, and I'll get a connection?

The last fixed broadband connection we had was with Sky (via the wall socket), and that was only just over a year ago (January 2024) that I switched from that to the mobile broadband connection, so it's not like the socket has been out of use for a long time.

Thank you for your help.

[XRaySpeX]

As you've had this type of BB before from TT & Sky the OR eng. may not actually need to visit your home but he will need to do some work at your local cab. to connect up your line to a port. You will then just connect the EE router to the existing phone socket as you did before. However you won't be able to do this on Mon., not until the eng. has done his work on Fri.

Your BB is not capped. It's just not Full Fibre (FTTP) but FTTC that has a technical max. speed of 80 Meg.