Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have all of sudden keep having a timeout error on my company website which I use and update. Every can access the website and I can on my phone BUT soon as I turn on my WiFi it’s inaccessible. Checked with my IT team and advised it’s the broadband,...
I have 300 mbps ee fibre and get around 290 on 5ghz devices over wifi, but 2.4ghz is between 10 - 20mbps download with 60mbps upload. I have 2 pc, a samsung phone and smart plugs on the 2.4ghz. EE sent a new router, but still no change.Would adding a...
I have recently changed broadband providers and currently using EE mobile but my JVC TV no longer connects to wifi ever since. Anyone has any idea of what I can do to restore this. I have tried to hotspot abd still couldnt connectAny ideas what else ...
Possibly the worst service provider out there these days. Was with BT (second worst) for 4 years was upgraded 2 weeks ago to the EE package which includes the Hybrid connect supposed to keep you connected to the mobile network even when the broadband...
Having advised house move to EE and needing landline for Careline, I was told I would have to transfer to BT…no choice as they issue telephone numbers! I am now being charged for May by both companies and cannot get through to EE without hanging on ...
Do you know if BT Discs (white ones) will work with the new EE router. Just flipped to EE from BT and dont want to swap out equipment until I know as I have 4 discs in the house/garage/office for full coverage and only received 1 extender from EE Iv...
Following a **bleep** up with installation (still ongoing?) I’ve been charged ) £150 with no explanation at all BUT if it’s for the 2 x £75 extra tv boxes not fitted obviously & returned on 15 April 2024 as I told EE ?? Any help for this 79 year OAP ...
Hello everyone, I'm having a little problem with my broadband being connected but has no internet which is unfortunate, I've tried restarting it, switched off all of the devices and back on again, did other basic instructions but no positive outcome ...
NG103TB area. My broadband went to 1/5th of the speed it should be last week, then completely went down on Friday evening. I have no idea what the issue is and i have no idea if a human even knows if i have this problem. The recorded message just sai...
Just had FTTP installed and its working well. Issue is that my old router used a different IP range - and all my media devices/servers are hard coded (for remote admin reasons)I've tried to change the Gateway Router Address in the IPV4 settings but ...
